The following are some of the most frequently asked questions from customers:
Q. What payment methods do you accept?
A. We accept PayPal, VISA and MASTERCARD.
Q. If we wish to pay with cash, can we do that?
A. You may attend our office in Kuta to view our range of equipment, and rent any equipment which is not already subject to pre-booking and pay with cash. To pre-book equipment however, bookings must be done via our website, or paid in advance.
Q. Are there any bank or hidden fees that we must pay?
A. No, our prices include the cost of these fees.
Q. What if we cancel our trip, can we get a refund?
A. As long as you give us 48 hours notice of cancellation, we will return your hire fees to you in full. For cancellation with less than 48 hours notice, we may charge a $50 cancellation fee before returning the balance of your hire funds, plus deposit.
Q. Can we pickup our equipment at the airport upon arrival?
A. Yes, select “Airport” as the hotel location when using our booking wizard, and we will arrange for our driver to meet you. In this case, please specify your arrival time, as the arrival time of your flight.
Q. If the equipment is already broken when it arrives, what do we do and how to we ensure we are not charged for this?
A. Our equipment is delivered with a condition report which will list any scratches, marks, scuffs, tears or any other faults that may exist prior to rental. We ask that when you first arrive that you review this condition report, satisfy yourself that it is a fair representation of the condition of the equipment and if not, call our Emergency After Hours number provided to you in your booking confirmation email to notify us immediately. You desposit will not be deducted for issues notified to us upon your arrival. For other damage upon return, we may deduct the cost of repair or replacement up to or including the full deposit paid.
Q. What is the state of the pavement / side walk’s in Bali ? Should I get a 3 or 4 wheeler pram?
A. If you plan to stay in the main tourist areas and not venture onto the beach with your pram, typically a 3 or a 4 wheeler pram will be file. If you plan on any forest, beach or off road type scenarios – or if you just want the maximum flexibility re: where your pram can travel, we recommend the 3 wheeler / jogger prams as the best option.
Q. If I can’t find what I am looking for on your website, will you help me find it in Bali?
A. By all means let us know if you find our equipment range is lacking something you need while here. While we can not guarantee we will obtain the item for you to hire, in most cases we will do our best to accommodate your request.
Q. Do you sell nappies, wipes, or other such items?
A. If you wish to purchase these, contact our team at email@example.com and we’ll do our best to either arrange the purchase, or to let you know of your nearest Baby Shop in Bali where you can access this type of thing.